Privacy Policy

Privacy & Cookie Policy – RCX Systems Ltd

Last updated: 29/07/2025

At RCX Systems Ltd, we are committed to protecting your privacy and keeping your personal information safe. This policy explains what information we collect, how we use it, your rights, and how we use cookies on our website.

1. Who we are

RCX Systems Ltd
3 Stoke Damerel Business Centre, 5 Church Street, Plymouth, Devon, PL3 4DT
Email: info@rcxsystems.co.uk

2. Information we collect

We collect information when you:

Fill in our contact form (name, email address, phone number, and any message you send)
Use our website (via cookies and analytics – see section 6)
Communicate with us by phone, email, or other methods

3. How we use your information

We use your information to:

Respond to your enquiries and provide quotes
Manage customer relationships and deliver services you have requested
Improve our website and services
Comply with legal or regulatory obligations

We will only use your information for the purposes it was collected, unless we reasonably consider another purpose is compatible with the original one.

4. How long we keep your information

We keep personal data from enquiries for up to 24 months, unless we are required to keep it longer for legal or contractual reasons.

5. Sharing your information

We do not sell or rent your personal information.
We may share it only with:

Service providers that help us run our business (such as Wix for hosting)
Regulators or legal authorities if required by law

6. Cookies and website analytics

Our website uses cookies to improve your experience and help us understand how visitors use our site. You can manage your cookie preferences at any time via our Cookie Settings.

Essential Cookies
These cookies enable core functions such as security, identity verification, and network management. These cookies are necessary for the website to work and cannot be disabled.

Analytics Cookies
These cookies help us understand how visitors use our website, identify any issues, and improve performance. These may include anonymous traffic statistics through Wix Analytics. You can choose to enable or disable these cookies.

Functional Cookies
These cookies remember your preferences and choices to provide a more personalised experience. You can choose to enable or disable these cookies.

Marketing Cookies
These cookies may be used to track the effectiveness of any future advertising campaigns and deliver more relevant content. At present, RCX Systems Ltd does not use marketing cookies, but this category is included for future use. You can choose to enable or disable these cookies.

7. Links to other websites

Our website may contain links to other websites, including social media platforms.
If you click on a link and leave our site, you will be subject to the privacy and cookie policies of the third-party website. We recommend reviewing their privacy policies, as we are not responsible for the practices or content of other websites.

8. Your rights

Under UK data protection law, you have the right to:

Access the personal information we hold about you
Correct any inaccurate information
Request deletion of your information (where applicable)
Restrict or object to certain processing
Withdraw consent where processing is based on consent

To exercise your rights, contact us at info@rcxsystems.co.uk.

9. Changes to this policy

We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page with the updated date.